FAQs

Shopping Information

What Shipping Methods Are Available?

Standard Domestic Shipping $6.99 7-10 business days 
Expedited Shipping $14.99 5-7 business days 
Rush Shipping $24.99 3-5 business days 
Free Shipping on all orders over $75

How Long Will It Take To Get My Package?

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

We offer USPS Priority Mail and FedEx to most locations (Domestic & Internationally). Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.


Payment Information

What Payment Methods Are Accepted?

We accept Visa, Mastercard, American Express, Discover, Paypal, Stripe, Shopify. All payments are secured.

Is Buying On-Line Safe?

We take every precaution and have partnered with entities to ensure a secure checkout experience.


Orders and Returns

How do I place an Order?

Add the desired item or items to your cart and follow the prompts to proceed through secure checkout. For information about returning your order, please review our return policy.

After an order has been placed, you will receive a confirmation email that should provide options for cancelling an order. IF you need assistance cancelling please contact info@theshantaway.com Please note, cancellations are not guaranteed.
Do I need an account to place an order?

There are definitely benefits to creating an account, however, you are not required to do so to place an order..

How Do I Track My Order?

After your order has been placed, you will receive a confirmation email with a link to track your order once your item has shipped and tracking becomes available.